FAQ

Frequently Asked Questions

Do we ship to the United States of America?

There are risks associated with shipping into the United States. We have chosen to not ship directly to avoid the risk of seizure due to US Federal Policy on cannabis related items. That being said we have had success when routing our packages through an alternative address. We suggest using a service such as www.shipbymail.com. They will re-route your package for a fee and ensure it clears US customs successfully. If you are looking to take the risk and have your items shipped directly please contact Sales@Highersocietyglass.com. 


What payment methods do we accept?

We currently accept all major credit cards and visa debit cards through Visa Checkout. We also accept debit payments from participating Canadian institutions through Interac Online, as well as E-Transfers from qualified Canadian Banks. If you are interested in an alternative payment method not listed then please contact Sales@Highersocietyglass.com


Having issues with Visa Checkout?

Learn more about Visa Checkout here: Visa Checkout Support FAQ


Having issues with Interac Online?

Learn more about Interac Online here: Interac Consumer Help


My order went through but still says Processing:

Please allow up to 72 hours for your order to update, all orders are manually checked before updating. We apologize for any inconvenience.


Still have questions? Contact us directly at sales@highersocietyglass.com